FAQ's
By Phone : 617-899-8132
By Email : sales@divineray.com
By Mail : 3550 Galt Ocean Drive, Ft.Lauderdale FL 33308
Office Hours : Monday - Sunday 9am-6pm ET
Khadi, (pronounced Khādī) refers exclusively to hand-spun and hand-woven fabric. The raw materials may be cotton, silk, or wool, which are spun into threads on a Charkha (A traditional spinning implement)
Most of our fabric and shirt making process is done by hand. Hence, sometimes the weave and color may be slightly uneven from what one would expect compared to a machine finish.
We do not make any claims of manufacturing a "perfect" garment but stand behind our quality 100 %. We believe that hand weaving and hand spinning adds to the charm of the garments and distinguishes it from some of the mass produced items. For any reason should you be dissatisfied with your purchase, we would be happy to issue a full refund.
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Characteristics |
Linen |
Khadi |
|
Breezy Texture |
Yes |
Yes |
|
Light Feel |
Yes |
Yes |
|
Hand Spun |
|
Yes |
|
Hand Woven |
|
Yes |
|
Eco-Friendly / Power saving |
|
Yes |
|
Rural employment generation |
|
Yes |
|
Fair Wages guarantee |
|
Yes |
|
Better Price / Value Ratio |
|
Yes |
We guarantee your satisfaction of our products and your shopping experience with us. So, we offer free UPS Standard Ground shipping on purchases as well as on returns within the 48 continental United States.
Not yet but we are working towards it. At this time, we do not to accept international orders or credit cards with billing addresses outside of the United States.
Yes. Please visit www.DivineRay.com to view the history or status of your orders. Just click on Log-In link on the top right corner of the home page and follow the instructions. If you do not have an account, simply refer to your shipping confirmation for the UPS tracking number to track your order via UPS website.
Normally within 3 to 5 days you should expect to receive your order . However, for some orders it might take UPS upto 5 to 10 business days.
We accept several forms of payment with a US billing address:
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American Express
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Discover
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MasterCard
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Visa
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Paypal
Once an order has been submitted we are unable to make any changes to it online. Please contact us at 1-617-899-8132 and we will be happy to assist you with the order.
Yes. We will be happy to wrap it for you. We will also keep prices off the packing slip. Please call us at 1-617-899-8132 or email us sales@divineray.com with your order number if you would like to add any personalized message. We will be happy to do so, if the orders are not already processed.
Please visit www.DivineRay.com and follow the “Returns” link at the bottom of the page to access the instructions and complete the Online Return Form.
Unfortunately, we will not be able to accept online return of your in-store purchase.
Unfortunately, the stores will not be able to accept returns on your online purchase. Please visit www.DivineRay.com and follow the “Returns” link at the bottom of the page to access the instructions and complete the Online Return Form.
After you complete the purchase of a Divine Ray product, sign in to your account to complete the review process.
Yes, call us at 1-617-899-8132 or email us sales@divineray.com.
We are in the process of talking to a few renowned retailers. Once it is finalized, we will display a complete listing of stores here.
